Refund policy

Returns and Refund Policy

We want you to be happy with what you ordered. If something is not right, you have 30 days from the delivery date to request a return.

What can be returned

To be eligible, the item must be unworn and unused, in its original condition, with all original packaging and any tags still attached.

The following cannot be returned: items marked as final sale, and any item that has been worn, washed, altered or damaged after delivery.

How to start a return

Email info@belvaza.com with your order number and the item you want to return. We will reply with return instructions and the address to send it to. Please do not send anything back before contacting us, as returns sent without prior arrangement may not be accepted.

Return shipping

If the return is because the item is faulty, damaged, or not what you ordered, we cover the return shipping cost. For all other returns, including change of mind and sizing, the customer pays the return shipping cost.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund to your account.

Original shipping charges are not refunded unless the return is due to our error.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email us within 7 days of delivery with photos and we will make it right.

Cancellations

Orders can be cancelled before they are dispatched. Email us as soon as possible and we will cancel if the order has not yet shipped.

Contact

Store Name: Belvaza

Email: info@belvaza.com

Phone: +1(302) 574-6255

Address: 1207 Delaware Ave #236, Wilmington, DE 19806, United States

Business hours: Monday - Friday, 9:00am - 6:00pm (EST)

We do our best to reply to your e-mail within 1–2 business days.